Shipping Policy

At Pallets Liquidations, we are committed to providing reliable and transparent shipping services for all our customers. This Shipping Policy outlines our order processing procedures, shipping methods, delivery timeframes, and important shipping information to ensure you have a smooth experience from purchase to delivery.

Order Processing and Handling

  • Order Handling Time: 2-4 business days after payment confirmation
  • Business Hours: Monday to Friday, 9:00 AM – 6:00 PM EST
  • Cut-off Time for Same-Day Processing: Orders placed and paid before 3:00 PM EST will be processed the same business day
  • Weekend and Holiday Orders: Orders placed after 3:00 PM EST on Fridays, weekends, or holidays will be processed on the next business day

Shipping Methods and Transit Time

  • Standard Shipping: 5-10 business days after shipment
  • Carrier Selection: We work with reliable shipping carriers to ensure safe and timely delivery of your liquidation pallets
  • Transit Time Variations: Delivery times may vary based on your location, with remote or rural areas potentially experiencing slightly longer transit times

Delivery Estimates

  • Total Delivery Time: Order handling time (2-4 business days) + Transit time (5-10 business days for standard shipping)
  • Estimated Delivery Window: Most orders are delivered within 7-14 business days from the date of purchase
  • Delivery Delays: While we strive to meet estimated delivery times, unforeseen circumstances such as weather conditions, carrier delays, or high shipping volumes may affect delivery schedules

Shipping Charges

  • Flat Rate Shipping: $160 for all orders within the United States, regardless of order size or destination
  • Transparent Pricing: The shipping charge will be clearly displayed at checkout before you complete your purchase
  • No Hidden Fees: The flat rate shipping fee covers all standard shipping costs, including handling, packaging, and delivery

Shipping Destinations

  • United States Only: We currently ship to all locations within the continental United States, Alaska, and Hawaii
  • No P.O. Boxes: Due to the size and weight of liquidation pallets, we cannot ship to P.O. boxes or APO/FPO addresses
  • Residential and Commercial Addresses: We ship to both residential and commercial addresses
  • International Shipping: We do not currently offer international shipping services

Order Tracking

  • Tracking Information: Once your order has been shipped, you will receive a confirmation email containing your tracking number and carrier information
  • Tracking Updates: Use the provided tracking number to monitor the status and location of your package in real time
  • Tracking Availability: Please allow 24-48 hours after shipment for tracking information to become active in the carrier’s system

Delivery Requirements

  • Signature Confirmation: Some orders may require a signature upon delivery to confirm receipt
  • Inspection Upon Delivery: We strongly recommend inspecting your pallet immediately upon delivery while the carrier is still present
  • Delivery Notification: Carriers will typically attempt delivery during standard business hours. Ensure someone is available to receive the shipment or provide delivery instructions if needed
  • Failed Delivery Attempts: If delivery fails due to an incorrect address or unavailability, additional fees may apply for redelivery attempts

Order Changes and Cancellations

  • Changes Before Shipment: Contact us immediately at support@palletsliquidations.shop if you need to make changes to your order
  • Cancellation Window: Orders can only be cancelled before they are processed and shipped
  • Post-Shipment Changes: Once an order has been shipped, changes to the delivery address or cancellations may not be possible
  • Contact Us Promptly: For any changes or cancellations, please reach out as soon as possible to increase the likelihood of accommodating your request

Shipping Restrictions

  • Hazardous Materials: We do not ship items classified as hazardous materials or restricted goods
  • Compliance with Regulations: All shipments must comply with federal, state, and local shipping regulations
  • Right to Refuse: We reserve the right to refuse or cancel orders due to shipping restrictions, address issues, payment problems, or regulatory compliance concerns

Damaged or Lost Shipments

  • Damage During Transit: If your pallet arrives damaged, note the damage on the delivery receipt and contact us within 48 hours with photographic evidence
  • Lost Shipments: If your order does not arrive within the estimated delivery window, contact us immediately so we can investigate with the carrier
  • Claims Process: We will work with you and the shipping carrier to resolve any issues related to damaged or lost shipments

Shipping Insurance

  • Standard Coverage: All shipments include standard carrier insurance coverage
  • Claims Assistance: In the event of damage or loss, we will assist you in filing claims with the shipping carrier

Policy Changes

  • This shipping policy is subject to change at any time to reflect updates in our shipping procedures, carrier partnerships, or regulatory requirements
  • Changes take effect immediately upon posting on our website
  • We encourage you to review this policy periodically for any updates

Contact Information

If you have any questions about our shipping policy, need assistance with tracking your order, or require support with shipping-related issues, please contact us:

Company Name: Pallets Liquidations
Phone Number: +1 (206) 501-6186
Physical Address: 11837 NE 112th St, Kirkland, WA 98033
Email: support@palletsliquidations.shop
Website: www.palletsliquidations.shop
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM EST

By placing an order with Pallets Liquidations, you agree to the terms and conditions outlined in this Shipping Policy.

Last Updated: November 20, 2024